To secure your booking, actively confirm your travel arrangements with both you and the company. Subsequently, the booking becomes secure upon receiving the correct deposit/payment through a wire transfer into our company bank account. When you make the required deposits or complete payment for escorted or independent tour packages, you implicitly agree to all outlined terms and general information.
For reservations, we strongly recommend booking early by submitting a 50% deposit. Conveniently, make this deposit through a bank transfer or Western Union. Ensure the balance reaches us within 7 days of confirmation. If you reserve within 7 days of departure, you must pay the full amount at the time of booking.
Changes to the original booking depend on availability. Importantly, if we have received full payment or issued a voucher, rest assured that no administrative fee will be applied.
Packages, Nile Cruises, or Hotels:
Sightseeing Tours & Optional Tours:
Provide written documentation by fax or email for cancellations. The applicable charges are as follows:
Christmas & New Year Cancellation Policy: (December 18 to January 10)
If you have a complaint during your stay, promptly inform the accommodation management for resolution. Failure to do so may result in the loss of compensation rights. If the issue persists, contact our representative, and if still unresolved, contact our Tour Operator. Direct any disputes to the relevant accommodation provider.
Prior notice of any special requests before your arrival date is essential for consideration. However, we do not guarantee requests not explicitly included in the agreement.